Careers

Roles & Responsibilities:

Key Responsibilities

 Client Communication & Coordination

• Serve as a responsive and professional point of contact for clients during active projects.
• Provide timely updates on order status, documentation, and delivery timelines.
• Support the Solutions Team with follow-ups, scheduling, and client communication.
• Maintain a positive, proactive, and professional tone in all interactions.

 Order & Workflow Management

• Enter and maintain accurate order and project details in NetSuite and other internal systems.
• Track client updates, order statuses, and documentation to ensure visibility across the Solutions Team.
• Support quoting, data entry, and workflow management to ensure all details are complete and accurate.
• Collaborate cross-functionally to ensure that client commitments are met on time and to specification.

 Administrative & Team Support

• Coordinate logistics for client visits, company events, and trade shows.
• Maintain organized digital and physical records aligned with ISO/QMS standards.
• Provide general administrative support across leadership, operations, and business functions as needed.

Administrative & Business Operations Support

• This work supports the operational infrastructure of the business and ensures internal processes run consistently and reliably.
• Assist with accounts payable and receivable processing, including invoice entry and payment tracking.
• Support payroll preparation and administrative documentation.
• Maintain organized financial and related administrative records.
• Assist with onboarding and employee documentation processes.
• Support benefits administration and internal employee communications.
• Coordinate vendor documentation, purchasing requests, and supply ordering.
• Assist with maintaining compliance-related documentation and records.
• Support general office operations including supply management, shared spaces, and event setup.

What Success Looks Like

• Administrative and financial coordination tasks are completed accurately and on time with minimal oversight.
• Orders and documentation are consistently accurate in NetSuite.
• Client communication is clear, timely, and professional.
• The Solutions Team operates efficiently due to reliable coordination and support.
• Internal collaboration is smooth because you anticipate needs and close communication gaps.
• Clients experience DI Labs as organized, communicative, and trustworthy.

Requirements:

Qualifications

• 3+ years of experience in customer service, administrative, or coordination roles.
• Proven ability to quickly learn, adopt, and fully utilize new software systems.
• Strong proficiency with technology and business tools (ERP/CRM systems, Microsoft Teams, iPads, and digital recordkeeping).
• Superior attention to detail and accuracy in data entry.
• Excellent interpersonal and written communication skills.
• Highly organized and able to manage multiple priorities.
• Self-starter with strong initiative and accountability.
• Experience in manufacturing or technical environments preferred but not required.
• Experience supporting financial, HR, or business operations processes preferred.

Department:

Solutions/Administrative

Job Type:

Full Time