Careers

Join our growing team
of solutionologists

DI Labs is rapidly growing our technologies, our lab and most importantly, our team. We are bootstrapping entrepreneurs and self-proclaimed solutionologists with a passion for building a unique culture where creative, driven people can advance their careers and be part of our entrepreneurial journey.

 

Job Openings


Customer Service Specialist

About The Position

This is a highly visible and critical role at DI Labs. The role of customer service specialist is key in shaping our brand image and helps increase customer loyalty. This person will take ownership and have full responsibility and accountability for managing the day-to-day communication with customers. The primary responsibilities will include providing reactive and proactive customer support with the addition of marketing and photo support.

In this position, you will play a key role in driving and optimizing the integration of business processes and support services in the effort to drive customer experience, satisfaction, retention, and loyalty. This is not your average customer support specialist role. We are looking for someone that is passionate about delivering on expectations, as well as building and leading teams that provide unforgettable positive customer experiences. If this is you, then we should talk.

Roles & Responsibilities:
  • Provide technical and customer service support by clarifying the customer’s request; assessing the situation; selecting and explaining the most effective solution.
  • Respond to shipping inquiries and answer order status questions
  • Keen awareness of company policies and procedures while applying sound judgment within scope.
  • Assist with placement of orders, refunds, or exchanges
  • Provide advice and technical assistance
  • Managing workload, prioritizing urgencies
Requirements:
  • High School Diploma or equivalent 3-5 years related experience
  • Holds a strict level of confidentiality
  • Project Management Abilities
  • Collaborative work style
  • Extremely dependable
  • Has excellent communication skills.
  • Outstanding organizational skills.
  • Must be detail oriented with excellent follow-up skills.
  • Able to multi-task and work independently in a dynamic environment
  • Loves a fast moving and fast changing environment.
Contact:
careers@dilabs.cc
Job Type:
Full Time
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Operations Manager

About the Position

We are seeking a full-time professional Operations Manager to oversee our organization’s manufacturing operations. The Operations Manager’s role is mainly to implement the right processes and practices across the organization. You should be ready to mentor team members and help us to remain compliant, efficient, and profitable.

If you feel bored or stifled in a traditional office setting, this position is for you. We’re looking for an outside-of-the-box thinker who can help us blaze new trails in a fast-paced consumer market powered by the additive manufacturing expertise of DI Labs.

Roles & Responsibilities:
  • Lead the additive manufacturing operation and associated company resources.
  • Develop and maintain operational priorities for manufacturing excellence, high quality, and on-time completion of projects and production.
  • Drive culture of continuous improvement.
  • Improve operational management systems, performance, and processes and best practices.
  • Formulate strategic and operational objectives.
  • Monitor KPIs and proactively develop corrective and preventative action plans when the needs arise.
  • Recruit, train and supervise staff.
Requirements:
  • Degree in Business, Operations Management, or a related field.
  • Has excellent communication skills.
  • Outstanding organizational skills.
  • Is familiar with business and financial principles.
  • Is a natural leader.
  • Has knowledge of organizational effectiveness.
  • Experience budgeting and forecasting.
  • Proven work experience as an Operations Manager or similar role.
Department:
Operations
Contact:
careers@dilabs.cc
Job Type:
Full Time
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Product Manager

We are seeking an experienced product manager to lead our consumer products program. This position will be pivotal in developing market insights, leading new product initiatives, and guiding our new product development team to achieve successful product launches. As a Product Manager, this individual will work closely with marketing, production, and our sales channels to ensure timelines are met and we are proactively communicating internally and externally.

If you feel bored or stifled in a traditional office setting, this position is for you. We’re looking for an outside-of-the-box thinker who can help us blaze new trails in a fast-paced consumer market powered by the additive manufacturing expertise of DI Labs.

Roles & Responsibilities:
  • Manage product portfolio plans for new and existing products
  • Capture market insights by working directly with customers through the design process
  • Lead designers to meet product requirements and launch timelines
  • Identify new core and adjacent product opportunities
  • Develop product launch plans collaboratively with marketing & sales
  • Prioritize product campaigns based on company goals

 

Requirements:
  • Has excellent written and oral communication skills
  • Outstanding organizational skills
  • Superior project management skills
  • Natural tendency to be curious, positive, and creative
  • Sincere empathy for the customer and a commitment to understanding the problems to be solved
  • Excellent interpersonal skills
  • Is a natural leader
  • Excellent analytical skills with a focus on critical thinking, data analysis and research

QUALIFICATIONS

  • Degree in engineering, business, economics, communications, marketing, or a related field
  • Proven work experience as a product manager
Department:
Engineering
Contact:
careers@dilabs.cc
Job Type:
Full Time
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Additive Application Engineer

We are seeking a full-time Application Engineer to support our internal and external customers with design for additive manufacturing, material selection, and technology selection. This position will interact closely with external customers, our sales team, engineering, and our production team to ensure we are providing the best additive solutions. As an Application Engineer, this position will be responsible for design modifications for additive manufacturing and will be working primarily in Solidworks, Magics, and our other 3D printing technology-specific CAD programs. There will also be opportunities to closely work with our new product development team and contribute to new product development initiatives.

If you feel bored or stifled in a traditional office setting, this position is for you. We’re looking for an outside-of-the-box thinker who can help us blaze new trails in the fast-paced additive manufacturing industry.

Roles & Responsibilities:
  • Provide expertise for the selection of technology and material for specific applications
  • Evaluate 3D models for manufacturing feasibility
  • Perform design for manufacturing optimization to meet manufacturing and application requirements
  • Provide product design support using Solidworks
  • Provide build design support using Materialise Magics, Netfabb, and other 3D software
  • Work directly with external customers to develop technical solutions for 3D printed components
  • Provide technical project management for internal and externally facing projects
Requirements:
  • Has experience with polymer based additive manufacturing (SLA, SLS, FDM, MJF)
  • Has excellent written and oral communication skills
  • Outstanding organizational skills
  • Superior project management skills
  • Natural tendency to be curious, positive, and creative
  • Has a strong mechanical aptitude
  • Sincere empathy for the customer and a commitment to understanding the problems to be solved

QUALIFICATIONS

  • Degree in additive manufacturing, manufacturing, engineering, or a related technical field.
  • Proven work experience with additive manufacturing
Contact:
careers@dilabs.cc
Job Type:
Full Time
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Product Designer / Solidworks Master

We are looking for an experienced product designer with expert skills in Solidworks to join our product development team. This is a unique opportunity to be involved with a wide range of new product development initiatives in industries ranging from consumer goods, industrial products, custom tools, construction products, aftermarket automotive, and packaging. With our state-of-the-art additive manufacturing lab, we’re able to accelerate product design iterations making for a fast-paced and exhilarating experience. 

If you feel bored or stifled in a traditional office setting, this position is for you. We’re looking for an outside-of-the-box thinker who can help us blaze new trails in a fast-paced consumer market powered by the additive manufacturing expertise of DI Labs.

Roles & Responsibilities:
  • Convert concept and alpha designs to manufacturable solid models
  • Design products for manufacturing (molding, fabrication, machining, 3D printing)
  • Manage multiple projects to meet scheduled timelines and customer requirements
  • Conduct design reviews and support FMEA studies
  • Identify new core and adjacent product opportunities
  • Practice continuous design and process improvement
  • Prioritize product campaigns based on company goals
Requirements:
  • Has relevant experience as a product design
  • Has excellent written and oral communication skills
  • Superior Solidworks modeling skills
  • Can work in an unconstrained design environment
  • Excellent eye for aesthetic design and user experience
  • Outstanding organizational skills
  • Natural tendency to be curious, positive, and creative
  • Has a strong spatial and visual awareness.

QUALIFICATIONS

  • Degree in additive manufacturing, manufacturing, engineering, or a related technical field
  • 4-7 years of Solidworks experience
  • 2+ years of design experience
Department:
Engineering
Contact:
Careers@dilabs.cc
Job Type:
Full Time
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